Leadslive Terms and Conditions
1.1 Leadslive offers a cloud based business CRM services called Leadslive Service. “Leadslive” is a trading name of Anderson Butler Media Limited, a company registered in Scotland (company number SC519223) with the registered office at SUITE 4/1, 4 HAGGS GATE, GLASGOW, SCOTLAND, G41 4BB.
1.2 By using this Site, subscribing to services and/or placing an Order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions below, please do not use or access this Site. You must read and accept all of the terms and conditions contained herein before you may use or access the Site in any way.
1.3 These terms and conditions constitute the entire terms and conditions upon which Leadslive provides the Service and upon which the Client agrees to contract for the use of the Service except where specifically varied by written agreement by Leadslive on its order Confirmation. They supersede any written or oral representations, statements, understandings or agreements.
1.4 From time to time, it will be necessary to update the terms and conditions and you agree to be bound by the new terms and conditions after the implementation date for the revised terms and conditions.
In this Agreement;
“Agreement” means these terms and conditions together with the Client’s Order as confirmed in Leadslive Order Confirmation.
“Leadslive Service” means the Leadslive software owned by Anderson Butler Media Ltd, aimed at the businesses and available from our Site at https://www.leadslive.io.
“Completion” means the date when the Service shall be complete as defined on the Site.
“Client” means company, partnership, sole trader or other business legal entity who registers and either subscribes to the Subscription Services or purchases a License to use the from Leadslive as described in the Order Confirmation.
“Completed Order” means a successful subscription in terms of the Order Confirmation.
“Client Usage Policy” means the usage first agreed and subject to amendment after the service has commenced based on the actual usage and capacity subject to an adjustment in price for the actual capacity used by the client.
“Subscription Services” means any Client requiring a license or can subscribe to access the Leadslive Service.
“Information” means any and all material contained in this Site.
“Intellectual Property” means any patent, invention, copyright, code, database right, registered or unregistered design, trademark belong to The Software (whether registered or unregistered), trade name, logo, trade secrets, know-how or other industrial or intellectual property right subsisting anywhere in the world, and applications for any of the foregoing, together with the goodwill thereon.
“the Contract Price” means the price for the Service as set out in the Order Confirmation. “the Service” means the provision of access to the Software via the Site.
“the Site” means the Leadslive Website operating under the domain name of https://www.leadslive.io.
“Subscription Services” means the purchase of a Leadslive Service license to be paid on a monthly basis as fully described on the Site.
“the User” means anyone who browses the Site.
“Order” means the Clients instruction to Leadslive to proceed with the Service.
“Order Confirmation” means the email acceptance sent by Leadslive following receipt of the Client’s Order.
“Inactive Users” means those Clients who have not used the Service for at least 3 months (no payment has been received for the Service).
“Writing” includes any email correspondence.
“Working Day “means within the hours of 9.00am to 5.00pm, GMT Monday to Friday only, not
including weekends, bank or statutory holiday.
“the Service Commencement Date” shall be the date the Service is available as set out in the Order Confirmation.
“Stripe” means the online method of payment provided through our third-party provider and subject to their terms and conditions.
“API Services” means the Application Programming Interface which includes the tools, the software, the relevant documentation, technical guidelines, kits and associated support associated with the API service.
2. Service provision
2.1 Leadslive will provide an order Confirmation for all orders placed but reserves the right to accept or reject any Order at its sole discretion.
2.2 Leadslive will use all reasonable endeavours to provide the Service as described on the Site.
2.3 Leadslive may at any time amend the Service for any reason including, but not limited to, technical, legal or business reasons.
2.4 Leadslive encourages any potential Clients to make contact with Leadslive if a more complex or comprehensive service is required including bespoke services. You can contact us by email at email@example.com.
2.5 By way of online support Leadslive may provide online videos available at ‘video’ on http://www.leadlive.io.
2.6 The Client is expected to be a business and Leadslive reserve the right to verify the veracity of the subscription and the company’s credentials.
2.7 The minimum contract duration is 30 days.
2.8 Leadslive will also provide newsletter services to the Client offering our Clients Service updates via the newsletter.
2.9 With regards to the Client content after cancellation of Services please note
2.9.1 all Client data will be archived after 3 months from cancellation and destroyed 6 months after cancellation.
2.9.2 in the event the Client resumes the use of the Service and requires restoration of Client content, the Client accepts that the data may be destroyed (Inactive User) as part of our Service.
2.10 The Client must accept the latest upgraded version of the Leadslive Service; we will not host multiple versions of the Leadslive Service.
3. Proprietary Intellectual Rights
3.1 All Intellectual Property Rights in the materials on this Site (as well as the organisation and layout of this Site) together with the underlying Leadslive Service code are owned by, licensed or authorised to Leadslive, its assignees, licensees or sub-licensees thereof and the copyright in the text, artwork, graphics and images on the Site is owned by Leadslive Ltd or its licensors or its
content or technology providers except where otherwise specified. Nothing in these terms and conditions transfers to you any rights of ownership of such intellectual property rights, or constitutes a licence to use such intellectual property rights other than to the extent expressly set out in these terms and conditions. Without Our prior written permission, you may not copy, modify, alter, re-engineer, publish, broadcast, distribute, sell or transfer any material on this Site or the underlying Leadslive Service code whether in whole or in part. However, the contents of this Site may be shared via the ‘share’ button on the Site.
3.2 All intellectual property rights arising out of this Agreement shall vest in Leadslive. The Client is granted a non-exclusive, non-transferable, royalty-free licence to use that intellectual property for the purposes envisaged by the Agreement.
3.3 All Client-owned content and materials including all pre-existing Trademarks shall remain the sole property of the Client or its respective suppliers and the Client or its suppliers shall be the sole owner of all rights in connection therewith. The Client hereby grants to Leadslive a nonexclusive, non-transferable licence to use, reproduce, modify, display and publish the Client-owned content and materials solely in connection with the Work.
3.4 Nothing in this Agreement shall be taken to prevent us from using any expertise acquired or developed during the performance of this Agreement in the provision of services to other parties. Leadslive retains the right to use Intellectual Property content for marketing use including the client’s logo and brief description of the service.
4. Basis of Use of the Site
4.1 The Client agrees to the following;
4.1.1 that you understand, acknowledge and accept the exclusion of liability and disclaimer provisions contained hereafter;
4.1.2 that you will only view the Information on the Site for your own private purpose and will not publish, reproduce, store or retransmit any of the information contained in the Site at any time; fully described on the Site.
4.1.3 that you shall not use the Information for any unlawful purpose or in any unlawful manner;
4.1.4 that you shall not use the Site or the Information in any manner which may constitute an infringement of any third-party rights (including but not limited to rights of copyright, trademark or confidentiality);
4.1.5 that you shall not run any tools – other than those tools provided by Leadslive – on the Site that systematically retrieve web pages for offline or online viewing; whether it be for personal, commercial, experimental, experimental, educational or any other use;
4.1.6 to use the correct and updated browser necessary to use the service.
4.1.7 that all intellectual property rights (including without limitation copyright, trademarks and all other rights) whatsoever in the Information and the Site shall remain vested in Leadslive at all times;
4.1.8 that you will indemnify and keep indemnified Leadslive against all claims, liabilities, damages, costs and expenses including legal fees arising out of any misuse of the Information or the Site or breach of your obligations under his agreement.
5. Client Obligations
5.1 No Agreement in respect of any Services shall exist between us and you until your Order has been accepted by us by means of an Order Confirmation (whether or not funds have been deducted from your account). If we do not accept your offer and funds have already been deducted, these will be fully refunded.
5.2 Orders must be submitted electronically via the Site. To do so, you will be required to follow the online subscription process. When doing so, you will be required to register with us and complete certain required fields on a form. This may include the provision of security information such as your identification details and password(s). You agree that you will be responsible for ensuring that such security information is kept secure and confidential at all times. You must inform us immediately if you become aware of or suspect any unauthorised use of these security details or if they become available to an unauthorised party.
5.3 By subscribing, you hereby warrant that all information submitted by you is true, current and complete. Leadslive Ltd reserves the right to verify the eligibility of all subscribers.
5.4 The Client shall pay the charges for the Service in accordance with clauses 8 and 9 below.
5.5 The Client will be responsible for obtaining and holding all consents, licences, permits and other similar instruments applicable to material it supplies to Leadslive in connection with provision of the Service, including without limitation copyrights, trademarks, logos, patents and all such similar instruments.
5.6 The client warrants and represents to Leadslive that any element of text, graphics, photos, designs, trademarks or other material supplied to Leadslive for inclusion in the Service are owned
by the client, or that the client has permission from the rightful owner to use each of these elements and that Leadslive use of such material shall not infringe the intellectual property rights of any third party.
5.7 Without prejudice to its rights in terms of Clause 10 hereof, Leadslive is entitled to suspend or terminate the client’s use of the Service if the client fails to comply with any of its obligations under clauses 4, 5, 7 and 8 herein.
5.8 The client agrees to provide Leadslive with all necessary information required as stated in the Site or outlined in writing with regards any bespoke Service.
5.9 Leadslive may terminate provision of the Service immediately if the Client becomes insolvent or input into liquidation or administration or otherwise ceases to carry on business.
5.10 In the event the Client terminates the Service, we do not offer refunds and instead will allow the Client to use the Service of the reminder of the 30 days, from date of cancellation.
5.11 Training services offered to Clients are subject to the following additional terms and Conditions: 5.11.1 training may be delivered by way of online webinars and tutorials found on the Site.
5.11.2 The Client has the option through the Site to share support queries via the Community Support located within the support section of the Site.
5.11.3 in some cases the training will be delivered through the Leadslive consultancy service and subject to Leadslive consultancy Terms and Conditions.
6.1 API Services offered to Clients are subject to the following additional terms and conditions:
6.1.1 the Client can develop further add-ons for the Leadslive Service, only through the Leadslive API service and subject to the API technical guidelines.
6.1.2 Leadslive reserves the right to terminate the Service based on any breach of the API technical guidelines; Leadslive being the sole arbiter of this issue.
6.2 The API service is subject to Leadslive Client Usage Policy.
6.3 The API support for the service will be available on an ‘as and when’ basis only.
6.4 Any code developed from the use of the API service is owned by the Client or third-party, the Clients development arrangements are subject to these terms and conditions.
6.5 Without prejudice to its rights in terms of Clause 10 hereof, Leadslive is entitled to suspend or terminate the client’s use of the Service if the client fails to comply with any of its obligations under clause 6 herein.
7. Subscription Service
7.1 The Subscription Service is subject to the following additional terms and conditions.
7.2 The Client must be aware that their use of our Leadslive Service may be accompanied by the use of advertising on the Site. The advertising facility is an inherent part of the Service offering.
7.3 Where the Client has become an Inactive Client, Leadslive reserves the right to delete the data. 7.4 Leadslive offers technical support in regard to maintaining the Site only.
8. Service charges
8.1 Charges for the Service shall be based upon the client paying for the Service in advance.
8.2 The prices charged initially shall be those stated on the Site and confirmed in the Confirmation provided to the Client.
8.3 No Service will commence until payment has been received.
8.4 Leadslive reserves the right to change prices or institute new charges for use of the Service at any time by posting changes on the Site and by providing 30 days notice in respect of existing Clients.
8.5 Leadslive may offer support of any migration of Client content. However, this service will be charged for as an additional service subject to assessment of the work, Leadslive will be the sole arbiter of this issue.
8.6 Leadslive reserves the right to suspend the Service if any payment has not been received within 30 days of the date due. We also reserve the right to pass your Client Agreement with a reputable debt recovery agency and you shall reimburse us on demand for all costs, expenses and losses associated therewith (including lost profit) or enter the small claims process to recover payments due if necessary.
9. Payment of Service charges
9.1. Prices exclude VAT which shall be added and charged at the prevailing rate. We accept payment in British pounds sterling only.
9.2 All payments are made through third party. The Agreement is based upon the Client paying in full the initial payment in advance of our acceptance of the Client’s Order, prior to the Service commencing.
9.3 Clients in the UK will have the option of payment by direct debit, with the initial payment debited at the point of contract and further payments to be debited on the 1st of the month thereafter.
9.4 You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your Order and we will not be liable for any delay or non- delivery and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your Order Confirmation.
9.5 Where payments have lapsed for any reason, there will be an admin fee charged to you at the discretion of Leadslive.
9.6 The Client shall not be entitled by reason of any set-off, counter-claim, abatement, or other deduction to withhold payment of any amount due to Leadslive. All payments made are non- refundable.
10.1 Leadslive shall be entitled to suspend the Service in accordance with clause 5.7 and 6.5.
10.2 Without prejudice to any other rights to which it may be entitled, Leadslive may terminate provision or use of the Service respectively with immediate effect if the Client commits any material breach of any of the terms of the Agreement and the breach remains un-remedied after thirty days of the Client being notified by Leadslive of the breach and of Leadslive intention to terminate unless the breach is remedied.
10.3 Due to the nature of the Service, the Client may terminate at any time but will be liable for the outstanding amount based on a 30-day contract.
10.4 Leadslive may terminate provision of the Service immediately if the Client becomes insolvent or input into liquidation or administration or otherwise ceases to carry on business.
10.5 Leadslive reserves the right to terminate Inactive Subscribers upon 30 days’ notice.
10.6 Leadslive will not tolerate Client being rude or offensive or otherwise abusing the Leadslive Service in any way and reserves the right to terminate the Service with immediate effect as a result of such behaviour (at Leadslive discretion).
11. Technical Support
11.1 The Client is encouraged to contact us within Working Hours by email at firstname.lastname@example.org click ‘support’, chose technical or available on the Site under online support.
11.2 Unless otherwise agreed where you have contracted as a Client and you have also contracted for technical support (as set out in the Order Confirmation), we will for the duration of this Agreement:
11.1.1 endeavour to achieve a response time of 4 hours unless otherwise agreed in the Order Confirmation (time not being of the essence); however the response time may alter if a technical issue is more complex. The Technical Support will be generally available between 9.00am and 5.00pm, Monday to Friday (excluding public holidays or statutory holidays).
11.1.2 the fix time will depend upon the complexity of the Client issue, however we will endeavour to resolve the problem as soon as is necessary (time not being of the essence).
11.2 PROVIDED THAT we shall not be required to provide technical Support or shall (at our sole discretion) be entitled to provide a Technical Support only as we may agree with you, where a defect has arisen and/or support is required as a result of you or a third party altering, modifying or in any altering the System.
11.3 Where the Client has contracted for a different level of Technical Support from Leadslive (separately from any other third-party support service), such bespoke support will be chargeable and will be set out in writing and agreed with the Client prior to any commencement of Services.
11.4 In cases where the Client has used the support services in excess of that initially agreed; the Client will be asked to consider a bespoke level of service more suited to their needs, subject to Leadslive Client usage policy, Leadslive to be the sole arbiter of this issue.
11.5 Due to the nature of the Services to be provided, no refund is offered by Leadslive.
12. Disclaimer and Limitation of Liability
12.1 The Client uses the Service at its own risk and in no event shall Leadslive be liable to the Client for any direct, consequential, incidental or special damage or loss of any kind (except personal injury or death resulting from Leadslive negligence) including, but not limited to, loss of profits, loss of contracts, change in Client s business circumstances, business interruptions, loss of money, the Client s identity theft , brand damage, loss of or corruption of data or the Client’s inability to use the Service, however caused and whether arising under contract or tort, including negligence or otherwise except as expressly provided herein.
12.2 If any exclusion, disclaimer or other provision contained in this Agreement is held to be invalid for any reason by a court of competent jurisdiction and Leadslive becomes liable thereby for loss or damage that may lawfully be limited, such liability whether in contract, tort (including negligence
but specifically excluding personal injury or death resulting from Leadslive negligence) or otherwise, will not exceed the total charges paid by the Client in the one month preceding such liability arising.
12.3 The Client must make every effort to secure their username, passwords and key phrase details and should not under any circumstance disclose their username and password and key phrase details to a third party or by an email request. Leadslive, nor its directors, employees or representatives will be liable for damages arising out of or in-connection with the use of this Site or the Software or information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind.
12.4 It is the Clients responsibility to maintain update browser, firewall or anti-virus and anti- spyware software. The Client must protect their Computer and ensure they update all security software by downloading the latest security patches from relevant software provider.
12.5 Leadslive cannot guarantee 100% uptime and endeavour’s to provide services as described on the Site.
12.6 The Client content uploaded to Leadslive is owned by the Client and the responsibility for the accuracy and quality of the content entirely yours.
13.1 The Client shall indemnify Leadslive and keep us indemnified against any liability to any third party arising out of or connected with the Client’s use of the Service.
13.2 The Client hereby indemnifies and holds harmless Leadslive against all claims, demands, losses, damages, costs or expenses howsoever arising incurred by Leadslive in connection with the Agreement as a result of a breach by the Client of any provision of this Agreement, law or regulation and/or as a result of any third party legal action or threatened action.
13.3 Leadslive will accept no liability for losses arising from the Clients interpretation of any advice given to the Client during the use of the Service.
14. Warranty given by Leadslive
Leadslive undertakes to use reasonable skill and care in providing the Service as described on the Site.
15. Force Majeure
15.1 Leadslive shall not be liable to you or be deemed to be in breach of the Agreement by reason of delay in performing, or any failure to perform, any of our obligations in relation to the Service, if the delay or failure was beyond our reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond our reasonable control:
15.1.1 act of god, explosion, flood, tempest, fire or accident; weather, war or threat of war, sabotage, pandemic flu or virus, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, data breach, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions, power cuts or trade disputes (whether involving our employees or of a third party); or difficulties in obtaining the System, labour, fuel, parts or machinery.
15.2 Leadslive cannot be held responsible for any technical problems, external circumstances preventing suppliers delivering against deadlines or preventing delivery of third party against agreed commitments including Hosting Services or API Services.
16. Statutory Information
This Site is owned and operated by:
Anderson Butler Media Limited t/a Leadslive
with the registered office at SUITE 4/1, 4 HAGGS GATE, GLASGOW, SCOTLAND, G41 4BB. Email: email@example.com
18.1 Leadslive Ltd shall be entitled to subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or in part. The Client may not assign or transfer any of your rights or obligations without our written consent.
19.1 These Conditions contain all the terms of your agreement with us relating to your use of this Site. No other written or oral statement (including statements in any brochure or promotional literature published by us) will be incorporated. Your use of this Site, any downloaded material from it and the operation of these Conditions shall be governed by, construed and interpreted in accordance with the law of Scotland and you agree to submit to the non-exclusive jurisdiction of the Scottish courts.
20.1 Failure or delay by Leadslive in enforcing any term of the Agreement shall not be construed as a waiver of any of its rights under it.
20.2 The illegality, invalidity or unenforceability of any part of this Agreement will not affect the legality, validity or enforceability of the remainder.
The Copyright is owned by Create Ts and Cs, www.createtsandcs.io. All content and materials is the sole property of the Create Ts and Cs. Create Ts and Cs, hereby grants Anderson Butler Media Ltd, a nonexclusive, non-transferable license to use and display, Create Ts and Cs-own both the content and materials solely in connection with the Work.